How Can We Support You?
Owned and operated by Solange Core LLC, we welcome your questions about cold plunges, saunas, red light therapy, and more.
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Frequently Asked Questions
How long does shipping take?
Orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking details. You can use that tracking number to follow your shipment from our warehouse to your door.
What is your return policy?
We offer 30-Day Returns on eligible items. For full details on the return process and eligibility, please review our Return Policy page or send us a message through the form below.
Can I exchange an item for a different product?
If you would like to explore a different cold plunge, sauna, or therapy panel, please contact us within 30 days of delivery. We will walk you through the exchange process and help you find the right fit.
How do I choose between a traditional sauna and an infrared sauna?
Traditional saunas use heated stones to warm the air around you, while infrared saunas use infrared light to warm the body more directly at a lower ambient temperature. Consider your space, preferred heat style, and comfort when deciding which option suits your routine.
What should I know before setting up a cold plunge at home?
Cold plunges vary in size, drainage requirements, and temperature range. Review the product specifications for dimensions and water capacity, and make sure you have a suitable indoor or outdoor space with access to a drain or drainage area.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Every inquiry receives a personal, knowledgeable reply within one business day.
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Genuine Care
We guide you toward the cold plunge, sauna, or therapy panel that truly fits your wellness goals.
30-Day Returns
Shop with confidence knowing eligible items can be returned within 30 days of delivery.
